LuminX® Solar Heat Reflective Cool roof Coating High SRI cool coating 20kg pack

Refund/Cancellation Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note that complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@lumincoat.com

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at  sales@lumincoat.com and send your item to Lumin Coating,167, Sogawas, Merta City, Nagaur, Rajasthan 341510.

Shipping

To return your product, you should send your product to Lumin Coating, 167, Sogawas, Merta City, Nagaur, Rajasthan 341510.

You will not be responsible for paying for shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Shipped via multiple surface logictics partners.
Our Shipping partners - Gati, TCI, Delhivery, XpressBees, Amaon Shipping, DTDC etc

Limited Product Warranty
We, the manufacturer, warrant only that this product is free of defects, since many factors which affect the results obtained from this product such as weather, workmanship, equipment utilized and prior condition of the substrate - are all beyond our control. We will replace at no charge any product proved to have a material defect within 3-years of purchase, provided it has been applied in accordance with our written directions for uses we recommend as suitable for this product. Proof of purchase must be provided. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY: THIS LIMITED WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE MANUFACTURER SHALL HAVE NO LIABILITY OF ANY KIND BEYOND PRODUCT REPLACEMENT, INCLUDING FOR CONSEQUENTIAL, EXEMPLARY, OR INCIDENTAL DAMAGES RESULTING FROM ANY DEFECTS OR ANY DELAYS CAUSED BY REPLACEMENT OR OTHERWISE. IF PURCHASER DOES NOT ACCEPT THESE TERMS OF LUMIN COATINGS WARRANTY, PURCHASER MAY RETURN WITHIN 30-DAYS OF PURCHASE ALL CONTAINERS OR PACKAGES OF PRODUCT PURCHASED FOR A FULL REFUND (PROVIDED THE CONTAINERS OR PACKAGING IS UNOPENED AND LESS SHIPPING CHARGES IF ANY). RETENTION OF PRODUCT BEYOND 30-DAYS FROM PURCHASE, OR USE OF PRODUCT SHALL CONSTITUTE ACCEPTANCE OF LUMIN COATING'S LIMITED WARRANTY TERMS, CONDITIONS AND DISCLAIMERS. THIS LIMITED WARRANTY PROVIDES THE PURCHASER'S EXCLUSIVE REMEDY FOR ANY DEFECT IN THE PRODUCT. To the extent that any part of this LIMITED PRODUCT WARRANTY AND LIABILITY DISCLAIMER is determined unenforceable under the law of the place of purchase of the product, that part is severed, and the remainder of these terms remain in full force and effect. To the extent permitted by law, the duration of any implied warranties is limited to the duration of Lumin Coatings warranty.